General
In these terms and conditions, "we," "our," or "us" is V Petty (Primary Academy).
UK law is the applicable law.
These terms and conditions are subject to change at any time.
Booking
These terms apply to both 1 to 1 and group tutoring sessions.
Each session is part of a block/course (usually 6 weeks/sessions but can be any length set out by Primary Academy). When booking a course payment is required for the whole course prior to a place being reserved on the course.
Parental Consent
By booking our tutoring services for a student under the age of 18, the parent or legal guardian confirms that they give consent for the student to participate in online tutoring sessions. It is the responsibility of the parent or legal guardian to ensure that they have read and understood these Terms and Conditions and to provide any necessary supervision during online sessions as appropriate.
Payment
Payments can be made either by card over the phone or via bank transfer if card payment is not possible. When booking another course and attending an existing course you may pay by card our payment processor. A place on a course cannot be reserved until full course payment has been received.
Eligibility
Tutoring is subject to the eligibility and suitability of students to the sessions available and we reserve the right to reject any booking on eligibility or suitability grounds.
It is the responsibility of the parent or legal guardian to decide whether tutoring is suitable for their child. As the parent or guardian, you know your child best, including their needs, how they are coping at school and their overall well-being. Before booking, please consider whether our sessions are appropriate for your child and do not hesitate to contact us with any questions.
Cancellation
Cancellation can be made up to 3 weeks prior to a course and a full refund given. After this period full payment will be retained as it will be very difficult for a place to be filled upon cancellation.
Although very unlikely, we reserve the right to cancel any session or course for any reason.
In the event of power outages or loss in internet services sessions will be recorded and a video provided once power or internet services are restored.
In the rare event that a session cannot be rearranged because we have had to cancel it, we may, at our discretion, provide a PDF of the session content or a recorded alternative in place of the live session. This is not guaranteed, but where we are able to do so we will let you know as soon as reasonably possible.
Attendance
If a session is missed no refund or part refund can be given as it is very difficult to fill an empty place last minute.
We aim to only run a session if at least 2 children are attending. In the very unlikely scenario that less than 2 children attend we may need to cancel and another time/day will be arranged. Please understand that this will always be last minute in nature however exceptionally unlikely to occur.
If due to extreme circumstances the group leader/tutor cannot attend a session then all efforts will be made to contact you and rearrange that session.
Please ensure you arrive 5 minutes before the start of each session so that the session starts on time. Sessions will start at the time specified so please be punctual to avoid losing session time.
A parent or guardian must be present during each online session.
Behaviour
It's important that a child's behaviour does not disrupt a session. A certain level of respect and behaviour is expected at all sessions and disruptive behaviour could result in your child's place on a course being cancelled.
Guarantees
Absolutely no guarantees are offered from our sessions. Due to the nature of individual's abilities and outside circumstances it would be irresponsible to offer such guarantees. However every effort is made to make sessions further your child's understanding and confidence. You will see from the testimonials that many children have already benefitted from tutoring sessions and it is our intention that this continues.
Courses covering multiple areas of learning are not intended for in-depth study. Therefore for some pupils the courses will aid in pre-teaching whereas for others the outcome may strengthen their understanding and serve more as revision.
Business
Business name: V Petty
To contact us:
- Email: hello@primary.academy
- Phone: 01223 755644
Business postal correspondence:
Vicky Petty
